Every change process hist the wall sometime. People seem disgruntled, out of sorts, unhappy with the process. Psychologically, this is due to the instinct side of the mind realizing the acceptance of the fact that all was not as it should have been, and begrudgingly, perhaps the change process is worthwhile after all. No one likes to admit that they knowingly allowed a bad situation to exist, and just worked around it, not having the interest, position, or energy to try and fix it.
And our SME hit this wall yesterday.
We counselled the management, as we always do, and they quietly went around speaking to peole, asking exactly what the issues were.
And today we are working out the next step in the process, armed with a new level of contribution from the staff, and a whole bunch of intelligence on how to succeed.
Stay tuned!!!
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